Paul Stonier

KLM Surprise: Service through listening and responding with gratitude

Branding, Business, Social Media

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[tube]http://www.youtube.com/watch?v=pqHWAE8GDEk[/tube]
Thanks to Marc Benioff for showing this at Dreamforce 2011 today.

A great example of how businesses can listen and use shock & awe tactics to create impactful customer experiences.